When you make a purchase on PoppyandPuddinCrafts.com you agree to our shipping and return terms.

 

SHIPPING

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Orders are shipped from West Linn, Oregon, USA via USPS.

 

Most orders get shipped within 3 business days. During high-volume periods it can take up to 1 week. If you have a deadline please email me at poppyandpuddin@gmail.com before you place your order and I'll do my best to accommodate! You will always receive an e-mail when your order has shipped.

 

WHEN WILL MY ORDER ARRIVE?

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From the moment the order ships, most orders arrive within 5 business days in the USA. Refer to your tracking code (when applicable) for more exact ETA.

 

Sometimes the postal service takes the packages on a little adventure.. so we ask that you give it up to 2 weeks before declaring it lost.

 

Upgrading your shipping does not affect how fast we will fulfill the order! Upgraded shipping only impacts how fast the item will ship once it is in the mail stream. If you have a deadline please let me know before you place your order.

 

FREE SHIPPING

 

US Domestic Orders of $75+ have free shipping! Depending on the weight of the package this may be first class or priority mail - most parcels will arrive in 1-5 days of shipment. Check tracking code for details.

 

Flat items like loose stickers, patches and postcards also get free US shipping. These free shipping items do NOT come with tracking - they ship in an envelope with a stamp. You have the option to upgrade your shipping at checkout if you desire tracking. Letters can take a lot longer to arrive. We do not take responsibility for lost or stolen letters. This is the risk exchange for a free shipping option. Upgrade the shipping if you want tracking.

 

INTERNATIONAL SHIPPING

We do not currently ship internationally, sorry!

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LOST/STOLEN MAIL

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We do not take responsibility for lost or stolen mail.

 

If USPS has marked the item as *Delivered* but you have not received it, we advise you to contact your letter carrier, postal office, friends, neighbors, etc. 

 

Once the package leaves our hands, it's out of our hands! We cannot get any more information out of USPS than you can. The info you see via the tracking code is all we can see too.

 

Lost mail? It's rare, but sometimes USPS loses packages or they get misrouted and take the long way. We advise waiting a couple weeks, usually within that time the package will either make it to you or get returned to us for whatever reason. If it gets returned to us we'll contact you to discuss next steps.

 

RETURNED MAIL

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Sometimes packages get returned to us because they were undeliverable by the postal courier. This can occur for various reasons (wrong address, return to sender, etc). 

 

In this case once we receive the returned mail we will refund the returned items and notify the purchaser via the e-mail provided at checkout. 

 

RETURNS, EXCHANGES, REFUNDS

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We do not accept returns or Exchanges. We do not accept refunds on any items unless the issue is due to a fault of ours (such as incorrect item sent, item not as described, or item damaged in transit due to improper packaging). In these cases, we will cover shipping costs to replace the item. 

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Please e-mail poppyandpuddin@gmail.com to initiate a refund or replacement.  Be sure to include your order # and a photo of the product you received.

 

Refunds will go back to the original payment method.

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When you make a purchase on PoppyandPuddinCrafts.com you agree to these terms.